Refund Policy

Last updated: May 2026

At Zoe Atelier Party Co, we take great pride in the quality and care that goes into every order. Due to the bespoke and perishable nature of our products, we are unable to accept returns or offer refunds once an order has been placed and fulfilled.

No Returns or Refunds

As our products are made to order and/or are party supplies intended for single use, all sales are final. We kindly ask that customers review their orders carefully before completing a purchase.

Damaged or Faulty Items

We understand that occasionally things don't go to plan in transit. If your order arrives damaged or faulty, please contact us as soon as possible at info@zoeatelier.co.uk with:

Your order number
A brief description of the issue
A photo of the damaged or faulty item(s)

Once we've reviewed your enquiry, we will arrange either:

A replacement of the affected item(s), or
A store credit applied to your account for use on a future order

We aim to resolve all issues promptly and fairly.

info@zoeatelier.co.uk

Refund Policy

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